Refund Policy

2. Free Preview

We offer a free preview that includes model training and watermarked outputs. You pay only when you choose to unlock high-resolution, unwatermarked images. This allows you to evaluate the quality of your AI-generated headshots risk-free before purchasing. We encourage you to use this preview to ensure our service meets your expectations.

3. What Qualifies for a Refund

You are eligible for a full refund if:

• You request a refund within 14 days of your purchase
• You have not downloaded your high-resolution, unwatermarked headshots
• This is your first refund request with Latent Lens

If you followed our upload instructions and are still dissatisfied with the output quality, we will examine your uploaded photos and may offer a complimentary redo before processing a refund.

4. What Doesn't Qualify for a Refund

We may not be able to provide a refund in the following scenarios:

• Not Following Upload Instructions. If you are dissatisfied with your output, we will examine your uploaded photos to verify that you adhered to our upload instructions. Poor-quality input photos (blurry, low-resolution, poor lighting) may produce suboptimal results.
• Using Your Photos. To prevent abuse, downloading your high-resolution, unwatermarked headshots is considered using your product. You have the opportunity to preview all of your AI-generated pictures before downloading.
• Timeframe. Refund requests must be submitted within 14 days of purchase.
• Multiple Requests. Multiple refund requests from the same user or account.
• Terms Violations. Violation of our Terms of Service or suspected fraud/abuse.

5. How to Request a Refund

To request a refund, contact us through one of these methods:

• Email us at [email protected]
• Use our contact form

When requesting a refund, please include the email address associated with your purchase. You do not need to provide a reason, though feedback helps us improve.

6. How Long Do Refunds Take

Refunds are processed through Polar Software, Inc., our payment provider and merchant of record.

The refund will be credited to your original payment method. Depending on your bank or card issuer, it may take additional time to appear on your statement.

7. EU/EEA Consumer Rights

If you are a consumer located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have a statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU). This right entitles you to cancel your purchase within 14 days of the transaction for any reason.

The conditions described in Sections 3 and 4 above (such as not having downloaded high-resolution images) are in addition to, and do not override, any mandatory consumer protection rights afforded to you under your local laws. Where local law provides greater protection, your statutory rights prevail.

To exercise your statutory right of withdrawal, contact us using the methods described in Section 8 below.

8. Contact Us

If you have any questions about our refund policy or need assistance, contact us at: