Trust & Safety

2. Data Encryption

Latent Lens is served 100% over HTTPS. All data sent to or from our services is encrypted in transit and at rest.

• In transit: TLS 1.3 encryption on all API and application endpoints (TLS/SSL only)
• At rest: AES-256 encryption for all photos and sensitive data
• Secure key management with regular rotation
• Regular security audits and strict access controls

3. Authentication

We enforce two-factor authentication (2FA) and strong password policies on all cloud service provider accounts (AWS, GitHub) to ensure access to infrastructure and services is protected.

4. Content Moderation

We implement multiple layers of content moderation to keep the platform safe:

• All uploaded photos are scanned for prohibited content before processing
• AI-powered detection identifies nudity, violence, and harmful content
• Human review is available for edge cases and appeals
• Rejected uploads include specific feedback for re-submission

5. Deepfake Prevention

We take active measures to prevent misuse of AI-generated imagery:

• Generated headshots are watermarked with invisible metadata
• We do not allow generation of another person's likeness
• Identity verification required for account creation
• Suspicious activity triggers manual review

6. Incident Response

• We have implemented a formal procedure for security events and educated all staff on our policies
• When security events are detected, they are escalated and our team is assembled to rapidly address the event
• After a security event is resolved, we conduct a post-mortem analysis that is reviewed in person and distributed across the company, including action items to improve detection and prevention
• We will promptly notify affected customers in writing upon verification of a security breach that affects their data, including a description of the breach and the status of our investigation

7. Payment Processing

All payment processing for the purchase of Latent Lens services is performed by Polar Software, Inc., who acts as the Merchant of Record. Polar handles payment processing, invoicing, sales tax collection, and refund processing on our behalf. We do not store your full credit card details.

8. Prohibited Content

The following types of content are strictly prohibited on our platform:

• Nudity, sexually explicit, or suggestive content
• Violence, weapons, or harmful imagery
• Photos of minors (users must be 18+)
• Copyrighted characters or celebrity impersonation
• Hate symbols, harassment, or discriminatory content

9. Acceptable Use

Our service is designed for professional use cases, including:

• Professional headshots for LinkedIn, resumes, and portfolios
• Company websites and team directories
• Marketing materials and press kits
• Personal branding and social media profiles
• Business cards and professional correspondence

10. Customer Responsibilities

As a customer, you are responsible for:

• Managing your own account and protecting your credentials
• Securing the email associated with your Latent Lens account
• Compliance with our Terms of Service, including with respect to compliance with applicable laws
• Promptly notifying us if a credential has been compromised or if you suspect suspicious activity that could affect the security of our services or your account
• Not performing any security penetration tests or security assessment activities without our express advance written consent

11. Reporting & Appeals

• Report misuse via our contact form
• Appeal content rejections within 14 days
• Response time: 24–48 hours for reports
• Repeat violators face permanent account suspension

12. Contact Us

For questions about our trust and safety policies, or to report an issue, contact us at: